Situation – where are we now?
“For a long time we have been…”
Start by telling your audience something they already know. This helps establishes relevance. As soon as they are asking themselves “I know this – why are you telling me?” you have them hooked. You now have an opening for the Complication.
Typical situations are “we have a task to perform”, “we have a problem” and “we took an action”.
“Recently the situation has changed…”
What happened next? The Complication creates tension in the story you’re telling. This triggers the Question you will ask.
Typical complications: “something is stopping us performing the task”, “we know the solution to the problem”, “a solution to the problem has been suggested” and “the action we took didn’t work”.
“So what should we do?”
The Question arises logically from the Complication and leads into the Answer.
Typical questions: “what should we do?”, “how do we implement the solution?”, “is it the right solution?” and “why didn’t the action work?”
“We need to…”
The Answer to the Question is the substance of your main point. Summarise it first – completing your introduction – then break it down into details and write the main body of your presentations.
More on S-C-Q-A
The method is explained in greater detail in Barbara Minto’s excellent book “The Minto Pyramid Principle”.
At first glance the book may appear academic, but start reading and it draws you in. Barbara explains essential ideas about logic and communication and crimes I wasn’t even aware I was committing. I particularly enjoyed the section on how to avoid making “intellectually blank” statements when summarising grouped ideas.
Admittedly reading the book was more effort than reading Shawn’s blog, but it has had a big impact on the way I work.