Bent u Service manager, Service level manager of Accountmanager of toch brandweerman?

De rol van service (level) manager kan in verschillende gradaties voorkomen:

HD+: firefighter – vanuit een interne IT rol acterend
Service level manager: spil tussen klant en IT, regelaar, Haarlemmerolie

Service Manager; gericht op procesverbetering – interne focus Account manager; externe klant focus – strategisch – relatie

Accountmanagement;

(according to …(theoretisch kader).) 1.(Strategic) Relationship management 2.Negotiating / selling 3.Client development / accountplanning 4.Future planning, middel lange termijn 5.Strategic contacts 6.2 year focus 7.Bla bla

1.Selling 2. Speaking 3. Engaging 4. Profiling 5. …….. 6. more …. 7.